1. DOWNTOWN DUBAI
Guests need to follow the below procedures to gain access to their respective bookings:
- Ticket holders of Burj Park should present their E-ticket at any of the below locations, to collect their badges:
- Dubai Mall Kiosk: (Ice Skating Rink Customer Service Counter) from 26th to 30th December, 2:00pm – 10:00pm
- Dubai Mall Zabeel: (Entrance Counter) from26th to 30th December, 2:00pm – 10:00pm
- Dubai Hill Entertainment Kios: (Adventure Park Counter) from 26th to 30th December, 2:00pm – 10:00pm
- Marina Mall Kiosk: (Main Entrance Counter) from26th to 30th December, 2:00pm – 10:00pm
- Customers who bought Hotel packages or are staying in hotels.
- Dubai Mall Promenade Reservations
- Customers with reservations at F&B outlets across Dubai Mall Promenade
- South Ridge Viewing Area for Families
- Open to the public – Families area
- Live broadcasting across Sheikh Mohammed Bin Rashid Boulevard
- Open to the public – First come first serve basis.
- Residents & their guests
- Residents of any Emaar Buildings or 3rd Party buildings in Downtown Dubai will be able to register themselves & their guests to gain access to their buildings.
1.1 ENTERTAINMENT
Will you have entertainment before the nye show starts?
We will strategically position led screens along sheikh Mohammed bin Rashid boulevard to provide live broadcasts of the ongoing entertainment starting at 5:00 pm. Moreover, we’ll have live tv and social media broadcasts on platforms such as YouTube, Facebook, Instagram, twitter, and TikTok, commencing from 8:00 pm onwards.
What time will the NYE show start & when will it end?
The nye celebration will commence with a 2-minute pre-show starting at 11:58 pm, followed by the official nye event beginning precisely at 12 midnight concluding at 12:08 am.
Will the Laser & Lights show at Burj Khalifa continue after NYE?
Yes, the Laser & Lights show at Burj Khalifa will be extended. The Burj Khalifa lights show will continue until March 31, 2024, and the Laser Fountain Lake show will run from January 1 to January 31, 2024.
Will the Laser & Lights show at Burj Khalifa continue after NYE?
Yes, the Laser & Lights show at Burj Khalifa will be extended. The Burj Khalifa lights show will continue until March 31, 2024, and the Laser Fountain Lake show will run from January 1 to January 31, 2024.
1.2 Facilities
- Do we have prayer rooms?
Yes, prayer rooms will be conveniently located throughout the underground parking areas in Downtown Dubai in all Boulevard Staircase from Staircase 1 to Staircase 24
- Where can I find Washrooms?
- Can I watch the NYE show from the bridge at the Dubai Fountains?
This will not be open to the public & no access will be granted to visitors.
Viewing Areas Recommended:
- Fountain Views Hotel
- Old Town Al Manzil
- VIDA Hotel
- Claren
- Daha Restaurant opposite Standpoint
- Burj Vista
- The Address Boulevard Dubai
- Standpoint
- Dubai Opera
- Opera Grand
- Boulevard Central
- Yasmeen Alsham
- Safety Zone
The area around the Burj Khalifa is marked as a safety zone throughout the evening, and visitors are requested to stay away from the marked area.
- People of Determination
Please follow the paths designated for families to reach the viewing areas. We have provisioned special viewing areas for the people of determination.
- Prohibited Items
- For your safety and the safety of others, the following acts are strictly prohibited:
- Please follow traffic signals when crossing the street
- Pushing, shoving, or fighting
- Eating and drinking outside the F&B designated areas
- Littering
- Entering restricted areas
- Conducting socially unacceptable behaviour
- Using baby strollers in crowded areas
- Bringing firecrackers
- Bringing pets and animals
- Bringing Party Spray
- Carrying sharp tools
- Crossing the road without pedestrian zebra crossing lines
- Riding bikes in crowded areas
- Opening metal barriers
- No drones allowed.
Contact Us:
For Security issues: 800-DTCC
For general information 800-EMAAR
Or email us on DTCC@emaar.ae
1.3 Transportation & parking
- I have a reservation at a restaurant on Sheikh Mohammed Bin Rashid Boulevard. How can I reach the restaurant from the access points along Sheikh Mohammed Bin Rashid Boulevard?
You can reach the restaurant by accessing the closest gate in its vicinity on Sheikh Mohammed Bin Rashid Boulevard. There are five gates across Downtown Dubai for you to choose from. Please consult the below Gates Grid to determine the nearest access point to your intended location.
There will be five entry points along Sheikh Mohammed Bin Rashid Boulevard for visitors to use:
- Gate 1: Located behind the Downtown Command Centre
- Gate 2: Situated behind Burj Vista
- Gate 3: Found near Emaar Square, adjacent to Boulevard Plaza Building
- Gate 4: Opposite Address Boulevard
- Gate 5: Opposite Address Downtown
- (See Map Below)
SHUTTLE BUSES – BADGE HOLDERS ONLY
- Pick-up at outside of Downtown Dubai
For guests who made their reservation through our U by Emaar app and wish to leave their cars outside the Downtown area, shuttle buses have been allocated for Al Meydan and Al Wasl Club gathering areas; pick up will start at 5:00 pm with 5-minute intervals between buses and a 30-minute duration for each trip.
The final shuttle bus service to bring you to Sheikh Mohammad Bin Rashid Boulevard will be at 11 pm.
| Location | Link |
| Al Meydan – Falcon Heritage and Sports Centre | https://maps.app.goo.gl/tDPcAdK6e5RtM5xK9 |
| Al Wasl Club Parking | https://maps.app.goo.gl/r9tAkxthhDgwgRdH7 |
- Drop off at Downtown Dubai (Sheikh Mohammed Bin Rashid Boulevard)
Shuttle bus services will be available at designated parking locations, commencing at 5:00 pm, to transport visitors to and from three locations on Sheikh Mohammed Bin Rashid Boulevard:
| Location | Link |
| Armani Hotel | https://maps.app.goo.gl/8pVonBEGQpZJY8xX8 |
| Dubai Opera | https://maps.app.goo.gl/QAirdKmS1BWGw7da6 |
| Address Downtown | https://maps.app.goo.gl/g5r8ukB5R6c7A6RNA |
- Pick-up in Downtown Dubai after the show.
Pickup from Downtown Dubai to Al Meydan and Al Wasl Club parking areas will start at 12:30 am with a 5-minutes interval between buses.
| Location | Link |
| Armani Hotel | https://maps.app.goo.gl/8pVonBEGQpZJY8xX8 |
| Dubai Opera | https://maps.app.goo.gl/QAirdKmS1BWGw7da6 |
| Address Downtown | https://maps.app.goo.gl/g5r8ukB5R6c7A6RNA |
- Emaar Shuttle Buses
For further information and updates on Shuttle Buses, please call 800-DTCC or email us at DTCC@emaar.ae.
PUBLIC TRANSPORTATIOn
Please refer to the RTA bus departure schedules and metro stations to reach your destination after the event.
- Where can I arrange for personal transportation drop-off and pick-up?
If you arrive before the road closures, you can be dropped off at any location. However, access to Downtown will not be available once the roads have been closed by Dubai Police. You may arrange for pick-up from Sheikh Mohammed Bin Rashid Boulevard after the roads have been reopened by Dubai Police.
- Where can I find parking for public attendance?
Please make sure you reach the venue before 5:00 pm to secure your spot; refer to the timing provided by RTA for each road closure.
Emaar has provided parking spaces in Downtown Dubai for our NYE 2023 Guests in the following locations:
| Location | Link |
| Fashion Parking | https://maps.app.goo.gl/o81gxQvmqrp1qREfA |
| Grand Parking | https://maps.app.goo.gl/mjvJy4CXwisUtEtp8 |
| Cinema Parking | https://g.co/kgs/1ZAhpH |
| Zabeel Parking | https://maps.app.goo.gl/vCnacGBifqcrDKnW6 |
| Emaar Sales Centre Underground Parking P1 | https://maps.app.goo.gl/iLDBCYEbQjxiXWoH9 |
| Boulevard Underground Parking P2 | https://maps.app.goo.gl/iLDBCYEbQjxiXWoH9 |
| Dubai Opera Underground Parking P3 | https://maps.app.goo.gl/hcsxVtsuFrnMo7pr7 |
RESTAURANT PARKING
- Where can I find parking for restaurant reservations?
To help customers with restaurant reservations, parking has been made available in the below areas, but is on a first-come, first-serve basis.
| Location | Link |
| Fountain Views Parking | https://maps.app.goo.gl/MpCL2YEMUWHqm8i36 |
| Emaar Square Parking | https://maps.app.goo.gl/J8drRZp11HWKm7on6 |
| Boulevard Plaza Parking | https://maps.app.goo.gl/Zs4Mv34EtBU2e2tG7 |
| Souk Al Bahar | https://maps.app.goo.gl/iyyjFFpFHgTKZPk1A |
.
1.4 Road Closure
- Which parking facilities will be available at Dubai Mall?
All parking areas at Dubai Mall will be open until they reach full capacity.
- Until what time can I use the parking facilities at Dubai Mall?
Access to the parking areas will be unavailable after they reach full capacity and/or once the roads leading to Dubai Mall parking are closed by RTA authorities.
- If parking is full in Downtown, or the roads are closed, where can badge holders park their cars?
Badge holders have the option to park their cars at two designated locations, with shuttle bus services provided for convenient pick-up and drop-off:
| Location | Link |
| Al Meydan – Falcon Heritage and Sports Centre | https://maps.app.goo.gl/tDPcAdK6e5RtM5xK9 |
| Al Wasl Club Parking | https://maps.app.goo.gl/r9tAkxthhDgwgRdH7 |
- Is there any parking available for the general public (those without badges) if Dubai Mall car park is full?
Yes, public parking is available both across Downtown and outside Downtown. The underground parking in Mohammed Bin Rashid Boulevard is also open to the public before road closures.
- How will I go back to the allocated parking spots?
The shuttle bus service will resume after the NYE firework show has come to an end. Please note that this service is exclusive to Badge holders only.
- What time is the last drop-off to the parking locations?
Drop-off to parking locations will start after the NYE event is finished and will go on until all parking spaces are clear.
Once Dubai Police remove their barricades.
- Bin Rashid Boulevard open for car access?
This could take place any time after 1 am on 1st of January 2024, depending on the directions by concerned RTA authorities.
- How can I return to the designated parking areas?
The shuttle bus service for returning to the parking spots will be in operation after the conclusion of the NYE fireworks display. Please be aware that this service is exclusively available to Badge holders.
- What is the last drop-off time at the parking locations?
Drop-off services to the parking areas will commence after the conclusion of the NYE event and will continue until all parking spots are cleared.
- When can I exit the Downtown car park?
Exiting the Downtown car park will be possible once the Dubai Police have removed their barricades.
- At what time will Sheikh Mohammad Bin Rashid Boulevard reopen for car access?
The reopening of Sheikh Mohammad Bin Rashid Boulevard for car access may occur any time after 1 am on January 1, 2024, depending on the directives of the relevant RTA authorities.
2. Dubai Mall
2.1 Access & Transportation
- Which parking areas will be accessible at Dubai Mall, and until what time can I use them?
All parking areas at Dubai Mall will remain open until they reach full capacity. Access to these parking areas will no longer be available once they reach full capacity or if the roads leading to Dubai Mall parking are closed by RTA authorities.
- What are the operating hours for Dubai Mall/Burj Khalifa Metro station?
Dubai Mall/Burj Khalifa Metro station may close at any time between 2 pm and 10 pm, depending on the capacity of Dubai Mall. The station will close once its capacity limit has been reached.
- I have a reservation at a restaurant in Dubai Mall to watch the NYE celebrations; how can I access the mall and where can I park my car?
You can access the mall if parking is available. If the mall parking is full, you can park at one of the two designated parking locations and take the shuttle bus to Downtown Dubai.
Parking is exclusively reserved for badge holders at two locations, with shuttle bus services provided for pick-up and drop-off.
| Location | Link |
| Meydan Car Park | https://maps.app.goo.gl/5584eGDsmcdsrjxs5 |
| Al Wasl Club Parking | https://maps.app.goo.gl/uM3CJ552Tb5vrcaE7 |
- Is there any parking available for the general public (those without badges) if Dubai Mall car park is full?
Yes, public parking is available both across Downtown and outside Downtown. The underground parking in Mohammed Bin Rashid Boulevard and Fountain View multistorey parking is also open to the public before road closures.
- What time can I exit the Dubai Mall parking?
You can leave the Dubai Mall parking once the Dubai Police have removed their barricades.
2.2 Customer Support
- Where can I report lost items or lost kids? (If the guest inside Dubai Mall)
Customers can approach the nearest security in the location, or you can call the lost & found office (04-448 5064) which is located inside the mall on the lower ground floor near to First Abu Dhabi Bank.
- Will Dubai Mall have an information kiosk to check the availability of the seats on promenade area?
Yes, Dubai Mall has a place to check availability which will be located on the Ground floor at The Souk Dome.
2.3 People of Determination
- Is there a designated area for individuals with special needs?
Indeed, there is a limited allocated space for individuals with special needs to enjoy the NYE show. The security personnel at Dubai Mall will assist you in finding the nearest access point to this area.
2.4 Services Support
- Will the wheelchair, buggy, Shop & Drop, and delivery services be offered on New Year’s Eve 2024?
Yes, it will be, but timings will change. For home delivery service bag collection, please note the following:
- Collection hours are from 9 am to 2 pm.
- Deliveries will be made the following day (no same-day delivery on December 31st).
3. Burj Park
3.1 Exclusive Benefits
When you acquire a ticket for Emaar NYE at Burj Park, you gain access to a range of exclusive privileges, including:
Guaranteed uninterrupted views of the NYE celebration and shows.
Live entertainment, food, and handpicked beverages.
Access badges for entry (more information provided below).
3.2 Timings & Tickets
- How can I secure my spot in Burj Park?
This year, Burj Park is hosting a separate ticketed event, and tickets are available for purchase online with Platinum list. For more details, please visit www.mydubainewyear.emaar.com
Event Details:
- Adult Ticket Price: AED 300, Kids AED 150 (5-12 years old), Infant to 5 (free of charge)
- Each ticket includes one meal and two non-alcoholic beverages.
- Doors open at 4:00 PM
- The event features fourteen (14) food trucks and food stalls
- Live performances by DJs, musicians, bands, and roaming acts
- Dubai Police and First Aid Tents on-site
- Separate male and female restrooms
- The event can accommodate up to 8,500 guests.
Please note that tickets are now sold out.
- What facilities will be provided in Burj Park for ticket holders?
To ensure a comfortable experience for our customers, we are pleased to offer the following amenities:
- Male & Female Restrooms
- A combination of Picnic tables, drum tables, and bean bags seating will be provided.
- A selection of 14 Food trucks
- Live Entertainment – DJ’s and Performances
- Prayer Rooms https://maps.app.goo.gl/mFBLU7UC5hpbLkDR6
Entertainment in Burj Park will commence from 4pm to 11:30pm, offering continuous entertainment throughout the night.
- Will there be food and beverage services for guests at Burj Park?
Burj Park will offer a comprehensive selection with 14 food and beverage trucks and stalls. Upon entering the venue, the customer needs to show their badges at the gate, obtain their wrist band and food stub and proceed to the venue.
3.3 Badges & Wristbands
- Where and during what time frame can you collect Burj Park badges?
Collection of Burj Park badges will be available from December 26, 2023, to December 30, 2023, between 2 PM and 10 PM at the following locations:
Dubai Mall: Ice Skating Rink Customer Service Counter
Zabeel Mall: Entrance Counter
Dubai Marina Mall: Main Entrance Counter
Dubai Hills Mall: Adventure Park Counter
Please note that tickets for Burj Park are non-refundable.
4. Hotels
4.1 Badges & Wristband
Upon confirmation of your reservations, the restaurant will provide you with instructions on how to obtain your badges and wristbands.
4.2 Access & Transportation
- I have a reservation at an F&B outlet in a hotel to watch the NYE show; how can I reach the hotel and where can I park my car?
You can access the hotel before the road closure of Sheikh Mohammed Bin Rashid Boulevard. Once the road is closed by the relevant authorities, you will need to park at one of the two designated parking locations and take the shuttle bus to Downtown Dubai. To find the nearest access point to your intended location, please consult the Gates Grid page.
5. Souk Al Bahar
5.1 Badges & Wristband
Upon confirmation of your reservations, the restaurant will provide you with instructions on how to obtain your badges and wristbands.
5.2 Access & Transportation
- Is it possible to view the NYE show from Time Out Market or any other restaurant with fountain view facing?
Access to Time Out Market or other restaurants with fountain view facing is granted exclusively to individuals with reservations at any of the restaurants situated within.
- Is parking at Souk Al Bahar open to the public?
Parking at Souk Al Bahar is available only to those with reservations at Souk Al Bahar outlets, including restaurants, hotels, and tenants.
6. Residence
6.1 Badges & Wristbands
- What is the process for customer registration?
For Emaar Buildings:
- Step 1: Customers register through the Emaar One app.
- Step 2: Customers receive confirmation.
- Step 3: Customers present the confirmation on the designated access pass collection day to collect their access pass.
For Third-Party Buildings:
- Building Management verifies the occupancy status of Studio, 1 Bedroom, 2 Bedroom, and 3 Bedroom units, and access pass allocation aligns with this information, distributed accordingly.
- What is the schedule and timeframe for NYE customer badge collection?
For Emaar Buildings:
- On December 29th and 30th, 2023, between 10:00 am and 5:00 pm, access passes will be available at the building reception.
For Third-Party Buildings:
- On December 30th, 2023, between 10:00 am and 5:00 pm, each Building Manager can collect access passes from the Downtown Dubai Master Community Site Office beside Downtown Command Centre.
- How will owners of residential units obtain badges?
If the owners are residing in the unit, they can register for badges through the Emaar One App. However, if the owner is leasing the unit to a tenant, they will not have the ability to register for badges using the Emaar One app and a message will be prompted to indicate the same.
- Will Holiday Home-Owners receive access badges?
Holiday homeowners are eligible for access badges, contingent on availability. These badges will be available for collection on the 29th of December.
Please note that only homeowners can register holiday home guests.
6.2 Access & Transportation
- I reside in Burj Khalifa and would like to enjoy a prime view of the NYE show. Where can I watch the show?
Residents of Burj Khalifa have the privilege of an exclusive viewing area at the Cascade area as a. Access to these areas is granted from 10:00pm to 11:30pm onwards. In the cascade viewing area we have also provisioned a screen for additional viewing experience. Note that this viewing area is on a first come first serve basis.
- How will tenants in Downtown Residential buildings gain entry to their apartments?
Community residents are encouraged to register themselves and their guests using the Emaar One App, which will be available starting on the 11th of December. Once registered, the app will allow us to determine the quantity of residence badges needed for tenants, owners, and their guests. Tenants/Owners can collect their allocated badges from the reception of their respective residential building.
The deadline for registering guests, family, and friends on the Emaar One App is the 25th of December. Starting from the 29th of December, only owners/tenants can collect their badges.
