1. DOWNTOWN DUBAI

Guests need to follow the below procedures to gain access to their respective bookings:

Ticket holders of Burj Park should present their E-ticket at any of the below locations, to collect their badges:

  • Dubai Mall Kiosk: (Ice Skating Rink Customer Service Counter) from 26th to 30th December, 2:00pm – 10:00pm
  • Dubai Mall Zabeel: (Entrance Counter) from26th to 30th December, 2:00pm – 10:00pm
  • Dubai Hill Entertainment Kios: (The Storm Coaster Ticketing Counter) from 26th to 30th December, 2:00pm – 10:00pm
  • Marina Mall Kiosk: (Main Entrance Counter) from26th to 30th December, 2:00pm – 10:00pm

Customers who bought Hotel packages or are staying in hotels.

Dubai Mall Promenade Reservations

  • Customers with reservations at F&B outlets across Dubai Mall Promenade

South Ridge Viewing Area for Families

  • Open to the public – Families area

Live broadcasting across Sheikh Mohammed Bin Rashid Boulevard

  • Open to the public – First come first serve basis.

Residents & their guests

  • Residents of any Emaar Buildings or 3rd Party buildings in Downtown Dubai will be able to register themselves & their guests to gain access to their buildings.

1.1 ENTERTAINMENT

Will you have entertainment before the nye show starts?
We will strategically position led screens along sheikh Mohammed bin Rashid boulevard to provide live broadcasts of the ongoing entertainment starting at 5:00 pm. Moreover, we’ll have live tv and social media broadcasts on platforms such as YouTube, Facebook, Instagram, twitter, and TikTok, commencing from 8:00 pm onwards.
What time will the NYE show start & when will it end?
The nye celebration will commence with a 2-minute pre-show starting at 11:57:30 pm, followed by the official nye event beginning precisely at 12 midnight concluding at 12:09 am.
Will the Laser & Lights show at Burj Khalifa continue after NYE?
Yes, the Laser & Lights show at Burj Khalifa will be extended. The Burj Khalifa lights show will continue until March 31, 2024, and the Laser Fountain Lake show will run from January 1 to January 31, 2024.

Will the Laser & Lights show at Burj Khalifa continue after NYE?

Yes, the Laser & Lights show at Burj Khalifa will be extended. The Burj Khalifa lights show will continue until March 31, 2024, and the Laser Fountain Lake show will run from January 1 to January 31, 2024.

1.2 Facilities

  1. Do we have prayer rooms?

Yes, prayer rooms will be conveniently located throughout the underground parking areas in Downtown Dubai in all Boulevard Staircase from Staircase 1 to Staircase 24

LocationLink
Staircase 1https://maps.app.goo.gl/tpcu8WznHZYruHER8
Staircase 3https://maps.app.goo.gl/cuiJBTmhfaduEhXh8
Staircase 4https://maps.app.goo.gl/613ykUhqhmChZfds6
Staircase 5https://maps.app.goo.gl/7Pckc1q6SUD5e2PX6
Staircase 6https://maps.app.goo.gl/nDfNy6SyYdmw5r2A7
Staircase 7https://maps.app.goo.gl/6nSUPgYBo1eqbqDg8
Staircase 8https://maps.app.goo.gl/tgdcaVWpQxheLqNF7
Staircase 9https://maps.app.goo.gl/MdhxXm2nDbR97eid7
Staircase 10https://maps.app.goo.gl/QrNuDEYBFts4Z6DP7
Staircase 11https://maps.app.goo.gl/UpnNwpkGAa27dtjX9
Staircase 12https://maps.app.goo.gl/ZdVEhqozwXDGEHxs8
Staircase 13https://maps.app.goo.gl/MTk7k8MGEv7jLtJt6
Staircase 14https://maps.app.goo.gl/LcYULbGGbiqJtzUz8
Staircase 15https://maps.app.goo.gl/SgMfh1rseB3gbjZ18
Staircase 17https://maps.app.goo.gl/At5nYSApsYgXZzem9
Staircase 18https://maps.app.goo.gl/DZMCEUNrmkL1MKVT6
Staircase 19https://maps.app.goo.gl/F6PL4PvDXQWtmNyq5
Staircase 20https://maps.app.goo.gl/5w5sMH69moBp1QkN7
Staircase 21https://maps.app.goo.gl/JsPXgKESdsbukfzp7
Staircase 22https://maps.app.goo.gl/iUwzX6oRQuq66UHM8
Staircase 23https://maps.app.goo.gl/5Z3SchWXy9rrsz7M9
Staircase 24https://maps.app.goo.gl/VT89emT8wwp1Wbwu9
Burj Parkhttps://maps.app.goo.gl/mFBLU7UC5hpbLkDR6
  • Where can I find Washrooms?
LocationLink
Burj Vistahttps://maps.app.goo.gl/dDj2mc5TsATqX8c5A
Act 1 – Act 2https://maps.app.goo.gl/AVxYw86RgKBEAQaD8
Junction 2 – 3 outerhttps://maps.app.goo.gl/Mbw3hqCYk1hRYgP2A
Junction 7https://maps.app.goo.gl/4GNqdmeZkQdm6Jhb9
Staircase 1https://maps.app.goo.gl/tpcu8WznHZYruHER8
Staircase 3https://maps.app.goo.gl/cuiJBTmhfaduEhXh8
Staircase 4https://maps.app.goo.gl/613ykUhqhmChZfds6
Staircase 5https://maps.app.goo.gl/7Pckc1q6SUD5e2PX6
Staircase 6https://maps.app.goo.gl/nDfNy6SyYdmw5r2A7
Staircase 7https://maps.app.goo.gl/6nSUPgYBo1eqbqDg8
Staircase 8https://maps.app.goo.gl/tgdcaVWpQxheLqNF7
Staircase 9https://maps.app.goo.gl/MdhxXm2nDbR97eid7
Staircase 10https://maps.app.goo.gl/QrNuDEYBFts4Z6DP7
Staircase 11https://maps.app.goo.gl/UpnNwpkGAa27dtjX9
Staircase 12https://maps.app.goo.gl/ZdVEhqozwXDGEHxs8
Staircase 13https://maps.app.goo.gl/MTk7k8MGEv7jLtJt6
Staircase 14https://maps.app.goo.gl/LcYULbGGbiqJtzUz8
Staircase 15https://maps.app.goo.gl/SgMfh1rseB3gbjZ18
Staircase 17https://maps.app.goo.gl/At5nYSApsYgXZzem9
Staircase 18https://maps.app.goo.gl/DZMCEUNrmkL1MKVT6
Staircase 19https://maps.app.goo.gl/F6PL4PvDXQWtmNyq5
Staircase 20https://maps.app.goo.gl/5w5sMH69moBp1QkN7
Staircase 21https://maps.app.goo.gl/JsPXgKESdsbukfzp7
Staircase 22https://maps.app.goo.gl/iUwzX6oRQuq66UHM8
Staircase 23https://maps.app.goo.gl/5Z3SchWXy9rrsz7M9
Staircase 24https://maps.app.goo.gl/VT89emT8wwp1Wbwu9
  • Can I watch the NYE show from the bridge at the Dubai Fountains?

This will not be open to the public & no access will be granted to visitors.

Viewing Areas Recommended:

  • Fountain Views Hotel
  • Old Town Al Manzil
  • VIDA Hotel 
  • Claren
  • Daha Restaurant opposite Standpoint
  • Burj Vista
  • The Address Boulevard Dubai
  • Standpoint
  • Dubai Opera
  • Opera Grand
  • Boulevard Central
  • Yasmeen Alsham
  • Safety Zone

The area around the Burj Khalifa is marked as a safety zone throughout the evening, and visitors are requested to stay away from the marked area.

  • People of Determination

Please follow the paths designated for families to reach the viewing areas. We have provisioned special viewing areas for the people of determination.

  • Prohibited Items
  • For your safety and the safety of others, the following acts are strictly prohibited:
  • Please follow traffic signals when crossing the street
  • Pushing, shoving, or fighting
  • Eating and drinking outside the F&B designated areas
  • Littering
  • Entering restricted areas
  • Conducting socially unacceptable behaviour
  • Using baby strollers in crowded areas
  • Bringing firecrackers
  • Bringing pets and animals
  • Bringing Party Spray
  • Carrying sharp tools
  • Crossing the road without pedestrian zebra crossing lines
  • Riding bikes in crowded areas
  • Opening metal barriers
  • No drones allowed. 

Contact Us:

For Security issues: 800-DTCC

For general information 800-EMAAR

Or email us on DTCC@emaar.ae

1.3 Transportation & parking

  1. I have a reservation at a restaurant on Sheikh Mohammed Bin Rashid Boulevard. How can I reach the restaurant from the access points along Sheikh Mohammed Bin Rashid Boulevard?

You can reach the restaurant by accessing the closest gate in its vicinity on Sheikh Mohammed Bin Rashid Boulevard. There are five gates across Downtown Dubai for you to choose from. Please consult the below Gates Grid to determine the nearest access point to your intended location.

There will be five entry points along Sheikh Mohammed Bin Rashid Boulevard for visitors to use:

  • Gate 1: Located behind the Downtown Command Centre
  • Gate 2: Situated behind Burj Vista
  • Gate 3: Found near Emaar Square, adjacent to Boulevard Plaza Building
  • Gate 4: Opposite Address Boulevard
  • Gate 5: Opposite Address Downtown
  • (See Map Below)

SHUTTLE BUSES – BADGE HOLDERS ONLY

  • Pick-up at outside of Downtown Dubai

For guests who made their reservation through our U by Emaar app and wish to leave their cars outside the Downtown area, shuttle buses have been allocated for Al Meydan and Al Wasl Club gathering areas; pick up will start at 5:00 pm with 5-minute intervals between buses and a 30-minute duration for each trip.

The final shuttle bus service to bring you to Sheikh Mohammad Bin Rashid Boulevard will be at 11 pm.

LocationLink
Al Meydan – Falcon Heritage and Sports Centrehttps://maps.app.goo.gl/tDPcAdK6e5RtM5xK9
Al Wasl Club Parking https://maps.app.goo.gl/r9tAkxthhDgwgRdH7
  • Drop off at Downtown Dubai (Sheikh Mohammed Bin Rashid Boulevard)

Shuttle bus services will be available at designated parking locations, commencing at 5:00 pm, to transport visitors to and from three locations on Sheikh Mohammed Bin Rashid Boulevard:

LocationLink
Armani Hotelhttps://maps.app.goo.gl/8pVonBEGQpZJY8xX8
Dubai Operahttps://maps.app.goo.gl/QAirdKmS1BWGw7da6 
Address Downtownhttps://maps.app.goo.gl/g5r8ukB5R6c7A6RNA 
  • Pick-up in Downtown Dubai after the show.

Pickup from Downtown Dubai to Al Meydan and Al Wasl Club parking areas will start at 12:30 am with a 5-minutes interval between buses. 

LocationLink
Armani Hotelhttps://maps.app.goo.gl/8pVonBEGQpZJY8xX8
Dubai Operahttps://maps.app.goo.gl/QAirdKmS1BWGw7da6 
Address Downtownhttps://maps.app.goo.gl/g5r8ukB5R6c7A6RNA 
  • Emaar Shuttle Buses

For further information and updates on Shuttle Buses, please call 800-DTCC or email us at DTCC@emaar.ae.

PUBLIC TRANSPORTATIOn

Please refer to the RTA bus departure schedules and metro stations to reach your destination after the event.

  • Where can I arrange for personal transportation drop-off and pick-up?

If you arrive before the road closures, you can be dropped off at any location. However, access to Downtown will not be available once the roads have been closed by Dubai Police. You may arrange for pick-up from Sheikh Mohammed Bin Rashid Boulevard after the roads have been reopened by Dubai Police.

  • Where can I find parking for public attendance?

Please make sure you reach the venue before 5:00 pm to secure your spot; refer to the timing provided by RTA for each road closure.

Emaar has provided parking spaces in Downtown Dubai for our NYE 2023 Guests in the following locations:

LocationLink
Fashion Parkinghttps://maps.app.goo.gl/o81gxQvmqrp1qREfA
Grand Parkinghttps://maps.app.goo.gl/mjvJy4CXwisUtEtp8
Cinema Parkinghttps://g.co/kgs/1ZAhpH
Zabeel Parking https://maps.app.goo.gl/vCnacGBifqcrDKnW6
Emaar Sales Centre Underground Parking P1 https://maps.app.goo.gl/iLDBCYEbQjxiXWoH9
Boulevard Underground Parking P2https://maps.app.goo.gl/iLDBCYEbQjxiXWoH9
Dubai Opera Underground Parking P3https://maps.app.goo.gl/hcsxVtsuFrnMo7pr7

RESTAURANT PARKING

  • Where can I find parking for restaurant reservations?

To help customers with restaurant reservations, parking has been made available in the below areas, but is on a first-come, first-serve basis.

LocationLink
Fountain Views Parkinghttps://maps.app.goo.gl/MpCL2YEMUWHqm8i36
Emaar Square Parkinghttps://maps.app.goo.gl/J8drRZp11HWKm7on6
Boulevard Plaza Parkinghttps://maps.app.goo.gl/Zs4Mv34EtBU2e2tG7
Souk Al Baharhttps://maps.app.goo.gl/iyyjFFpFHgTKZPk1A

.

1.4 Road Closure

  1. Which parking facilities will be available at Dubai Mall?

All parking areas at Dubai Mall will be open until they reach full capacity.

  • Until what time can I use the parking facilities at Dubai Mall?

Access to the parking areas will be unavailable after they reach full capacity and/or once the roads leading to Dubai Mall parking are closed by RTA authorities.

  • If parking is full in Downtown, or the roads are closed, where can badge holders park their cars?

Badge holders have the option to park their cars at two designated locations, with shuttle bus services provided for convenient pick-up and drop-off:

LocationLink
Al Meydan – Falcon Heritage and Sports Centrehttps://maps.app.goo.gl/tDPcAdK6e5RtM5xK9
Al Wasl Club Parking https://maps.app.goo.gl/r9tAkxthhDgwgRdH7
  • Is there any parking available for the general public (those without badges) if Dubai Mall car park is full?

Yes, public parking is available both across Downtown and outside Downtown. The underground parking in Mohammed Bin Rashid Boulevard is also open to the public before road closures.

  • How will I go back to the allocated parking spots?

The shuttle bus service will resume after the NYE firework show has come to an end. Please note that this service is exclusive to Badge holders only.

  • What time is the last drop-off to the parking locations?

Drop-off to parking locations will start after the NYE event is finished and will go on until all parking spaces are clear.

Once Dubai Police remove their barricades.

  • Bin Rashid Boulevard open for car access?

This could take place any time after 1 am on 1st of January 2024, depending on the directions by concerned RTA authorities.

  • How can I return to the designated parking areas?

The shuttle bus service for returning to the parking spots will be in operation after the conclusion of the NYE fireworks display. Please be aware that this service is exclusively available to Badge holders.

  1. What is the last drop-off time at the parking locations?

Drop-off services to the parking areas will commence after the conclusion of the NYE event and will continue until all parking spots are cleared.

  1. When can I exit the Downtown car park?

Exiting the Downtown car park will be possible once the Dubai Police have removed their barricades.

  1. At what time will Sheikh Mohammad Bin Rashid Boulevard reopen for car access?

The reopening of Sheikh Mohammad Bin Rashid Boulevard for car access may occur any time after 1 am on January 1, 2024, depending on the directives of the relevant RTA authorities.

2. Dubai Mall

2.1 Access & Transportation

  1. Which parking areas will be accessible at Dubai Mall, and until what time can I use them?


All parking areas at Dubai Mall will remain open until they reach full capacity. Access to these parking areas will no longer be available once they reach full capacity or if the roads leading to Dubai Mall parking are closed by RTA authorities.

  • What are the operating hours for Dubai Mall/Burj Khalifa Metro station?

Dubai Mall/Burj Khalifa Metro station may close at any time between 2 pm and 10 pm, depending on the capacity of Dubai Mall. The station will close once its capacity limit has been reached.

  • I have a reservation at a restaurant in Dubai Mall to watch the NYE celebrations; how can I access the mall and where can I park my car?

You can access the mall if parking is available. If the mall parking is full, you can park at one of the two designated parking locations and take the shuttle bus to Downtown Dubai.

Parking is exclusively reserved for badge holders at two locations, with shuttle bus services provided for pick-up and drop-off.

LocationLink
Meydan Car Park https://maps.app.goo.gl/5584eGDsmcdsrjxs5
Al Wasl Club Parking https://maps.app.goo.gl/uM3CJ552Tb5vrcaE7
  • Is there any parking available for the general public (those without badges) if Dubai Mall car park is full?

Yes, public parking is available both across Downtown and outside Downtown. The underground parking in Mohammed Bin Rashid Boulevard and Fountain View multistorey parking is also open to the public before road closures.

  • What time can I exit the Dubai Mall parking?

You can leave the Dubai Mall parking once the Dubai Police have removed their barricades.

2.2 Customer Support

  1. Where can I report lost items or lost kids? (If the guest inside Dubai Mall)

Customers can approach the nearest security in the location, or you can call the lost & found office (04-448 5064) which is located inside the mall on the lower ground floor near to First Abu Dhabi Bank.

  • Will Dubai Mall have an information kiosk to check the availability of the seats on promenade area?

Yes, Dubai Mall has a place to check availability which will be located on the Ground floor at The Souk Dome.

2.3 People of Determination

  1. Is there a designated area for individuals with special needs?

Indeed, there is a limited allocated space for individuals with special needs to enjoy the NYE show. The security personnel at Dubai Mall will assist you in finding the nearest access point to this area.

2.4 Services Support

  1. Will the wheelchair, buggy, Shop & Drop, and delivery services be offered on New Year’s Eve 2024?

Yes, it will be, but timings will change. For home delivery service bag collection, please note the following:

  • Collection hours are from 9 am to 2 pm.
  • Deliveries will be made the following day (no same-day delivery on December 31st).

3. Burj Park

3.1 Exclusive Benefits

When you acquire a ticket for Emaar NYE at Burj Park, you gain access to a range of exclusive privileges, including:

Guaranteed uninterrupted views of the NYE celebration and shows.

Live entertainment, food, and handpicked beverages.

Access badges for entry (more information provided below).

3.2 Timings & Tickets

  1. How can I secure my spot in Burj Park?

This year, Burj Park is hosting a separate ticketed event, and tickets are available for purchase online with Platinum list. For more details, please visit www.mydubainewyear.emaar.com

Event Details:

  • Adult Ticket Price: AED 300, Kids AED 150 (5-12 years old), Infant to 5 (free of charge)
  • Each ticket includes one meal and two non-alcoholic beverages.
  • Doors open at 4:00 PM
  • The event features fourteen (14) food trucks and food stalls
  • Live performances by DJs, musicians, bands, and roaming acts
  • Dubai Police and First Aid Tents on-site
  • Separate male and female restrooms
  • The event can accommodate up to 8,500 guests.

Please note that tickets are now sold out.

  • What facilities will be provided in Burj Park for ticket holders?

To ensure a comfortable experience for our customers, we are pleased to offer the following amenities:

  • Male & Female Restrooms
  • A combination of Picnic tables, drum tables, and bean bags seating will be provided.
  • A selection of 14 Food trucks
  • Live Entertainment – DJ’s and Performances
  • Prayer Rooms https://maps.app.goo.gl/mFBLU7UC5hpbLkDR6 

Entertainment in Burj Park will commence from 4pm to 11:30pm, offering continuous entertainment throughout the night.

  • Will there be food and beverage services for guests at Burj Park?

Burj Park will offer a comprehensive selection with 14 food and beverage trucks and stalls. Upon entering the venue, the customer needs to show their badges at the gate, obtain their wrist band and food stub and proceed to the venue.

3.3 Badges & Wristbands

  1. Where and during what time frame can you collect Burj Park badges?

Collection of Burj Park badges will be available from December 26, 2023, to December 30, 2023, between 2 PM and 10 PM at the following locations:

Dubai Mall: Ice Skating Rink Customer Service Counter

Zabeel Mall: Entrance Counter

Dubai Marina Mall: Main Entrance Counter

Dubai Hills Mall: Adventure Park Counter

Please note that tickets for Burj Park are non-refundable.

4. Hotels

4.1 Badges & Wristband

Upon confirmation of your reservations, the restaurant will provide you with instructions on how to obtain your badges and wristbands.

4.2 Access & Transportation

  1. I have a reservation at an F&B outlet in a hotel to watch the NYE show; how can I reach the hotel and where can I park my car?

You can access the hotel before the road closure of Sheikh Mohammed Bin Rashid Boulevard. Once the road is closed by the relevant authorities, you will need to park at one of the two designated parking locations and take the shuttle bus to Downtown Dubai. To find the nearest access point to your intended location, please consult the Gates Grid page.

5. Souk Al Bahar

5.1 Badges & Wristband

Upon confirmation of your reservations, the restaurant will provide you with instructions on how to obtain your badges and wristbands.

5.2 Access & Transportation

  1. Is it possible to view the NYE show from Time Out Market or any other restaurant with fountain view facing?

Access to Time Out Market or other restaurants with fountain view facing is granted exclusively to individuals with reservations at any of the restaurants situated within.

  • Is parking at Souk Al Bahar open to the public?

Parking at Souk Al Bahar is available only to those with reservations at Souk Al Bahar outlets, including restaurants, hotels, and tenants.

6. Residence

6.1 Badges & Wristbands

  1. What is the process for customer registration?

For Emaar Buildings:

  1. Step 1: Customers register through the Emaar One app.
  2. Step 2: Customers receive confirmation.
  3. Step 3: Customers present the confirmation on the designated access pass collection day to collect their access pass.

For Third-Party Buildings:

  • Building Management verifies the occupancy status of Studio, 1 Bedroom, 2 Bedroom, and 3 Bedroom units, and access pass allocation aligns with this information, distributed accordingly.
  • What is the schedule and timeframe for NYE customer badge collection?

For Emaar Buildings:

  • On December 29th and 30th, 2023, between 10:00 am and 5:00 pm, access passes will be available at the building reception.

For Third-Party Buildings:

  • On December 30th, 2023, between 10:00 am and 5:00 pm, each Building Manager can collect access passes from the Downtown Dubai Master Community Site Office beside Downtown Command Centre.
  • How will owners of residential units obtain badges?

If the owners are residing in the unit, they can register for badges through the Emaar One App. However, if the owner is leasing the unit to a tenant, they will not have the ability to register for badges using the Emaar One app and a message will be prompted to indicate the same.

  • Will Holiday Home-Owners receive access badges?

Holiday homeowners are eligible for access badges, contingent on availability. These badges will be available for collection on the 29th of December.

Please note that only homeowners can register holiday home guests.

6.2 Access & Transportation

  1. I reside in Burj Khalifa and would like to enjoy a prime view of the NYE show. Where can I watch the show?

Residents of Burj Khalifa have the privilege of an exclusive viewing area at the Cascade area as a. Access to these areas is granted from 10:00pm to 11:30pm onwards. In the cascade viewing area we have also provisioned a screen for additional viewing experience. Note that this viewing area is on a first come first serve basis.

  • How will tenants in Downtown Residential buildings gain entry to their apartments?

Community residents are encouraged to register themselves and their guests using the Emaar One App, which will be available starting on the 11th of December. Once registered, the app will allow us to determine the quantity of residence badges needed for tenants, owners, and their guests. Tenants/Owners can collect their allocated badges from the reception of their respective residential building.

The deadline for registering guests, family, and friends on the Emaar One App is the 25th of December. Starting from the 29th of December, only owners/tenants can collect their badges.

7. Dubai Hills Estate

1. NYE24 ARRANGEMENTS

  1. Will there be a NYE Celebration in Dubai Hills Estate?

We will have New Year’s celebrations in Dubai Hills Estate. The Central Park 2 lawn will be activated with entertainment and a screen broadcasting the Emaar NYE celebrations in Downtown.

*Please note that this event is exclusively for Emaar Residents living across Emaar communities. The NYE Event and Broadcast will commence from 5 pm onwards.

2. Access

  1. 1.      Is Dubai Hills Estate open to the public for NYE celebrations?

No, Dubai Hills Estate is strictly reserved for Emaar communities residents only and is not open to the public.

  • I am a resident in Downtown Dubai, can I attend the NYE celebrations in DHE?

Yes, residents of any Emaar Communities can attend the DHE Celebrations with their families. Please make sure to register through the Emaar One App.

  • How can I access Dubai Hills Estate during NYE?

If you are a resident of any Emaar community, you will have the opportunity to register and invite your guests to attend the event in Dubai Hills Estate. Please note that access is on a first-come, first-served basis, and once the capacity is reached, no further registrations will be accepted.

  • Emaar One App will be accessible to Dubai Hills Estate residents on 11 December 2023
  • Schedule of pick up for wristbands from 29 to 30 December 2023 from the reception of the building.

Registration for guests, family, and friends on the Emaar One App is from 11 to 25 December. Starting from 29 December, only owners/tenants can collect their wristbands.

  • 4.      What is the process for customer registration?

Emaar Buildings:

  1. Step 1: Customers register through the Emaar One app.
  2. Step 2: Customers receive confirmation.
  3. Step 3: Customers present the confirmation on the designated access pass collection day to collect their access pass.

For Third-Party Buildings:

Building Management verifies the occupancy status of Studio, 1 Bedroom, 2 Bedroom, and 3 Bedroom units, and access pass allocation aligns with this information, distributed accordingly.

  • 5.      What is the schedule and time frame for the NYE customer Wristband collection?

For Emaar Buildings:

On 29 to 30 December 2023, between 10 am and 5 pm, access passes will be available at the building reception.

For Third-Party Buildings:

On 30 December 2023, between 10 am and 5 pm, each Building Manager can collect access passes from the Downtown Dubai Master Community Site Office besides Downtown Command Centre.

  • 6.      How will owners of residential units obtain wristbands?

If the owners are residing in the unit, they can register for wristbands through the Emaar One App. However, if the owner is leasing the unit to a tenant, the owner will not have the ability to register for wristbands using the Emaar One app.

  • Will Holiday Home-Owners receive access wristbands?

Holiday homeowners are eligible for access wristbands, contingent on availability. These wristbands will be available for collection on 29 December 2023.

Please note that only homeowners can register holiday home guests.

3 Parking Capacity

Events accessible via personal transportation or any public transportation available subject to road closure information via RTA

  1. How is parking managed in Dubai Hills Estate on NYE?

Parking in Dubai Hills Estate is on a first-come, first-served basis and is reserved for residents & their guests only.

Parking will be provided across Dubai Hills Estate across the below locations:

  • Dubai Hills Mall Parking
  • Dubai Hills Business Park Parking
  • Dubai Hills Central Park South Parking
  • Dubai Hills Central Park North Parking
  • Acacia Visitor Parking          

8. Dubai Creek Harbour

1.1 NYE24 Arrangements

  1. 1.      Will there be a New Year’s celebration in Dubai Creek Harbour this Year?

Yes, this year we will be activating Dubai Creek Harbour Promenade with entertainment (Live performances by DJ) and screens broadcasting NYE celebrations on-going in Dubai Downtown. The NYE Event and Broadcast will start from 5pm onwards.

  • Promenade is divided into three zones North Marina (Public), Marina Harbour and South Marina (Public) with a total capacity of 15,000

  • Who can access the Dubai Creek Harbour NYE Celebration?Residents of DCH & their guestsResidents of other Emaar Communities across Dubai & their guestsGeneral Public

1.2     Access

  1. 1.      How do I gain access to Dubai Creek Harbour during NYE?

Community residents are encouraged to register themselves and guests within the Emaar One App which will be open from 11 to 25 December. Once registered, the app will provide us with the quantity per unit to be able to issue Residence wristbands for the tenants/owners and their guests.  Tenants/Owners will be able to pick up their allocated wristbands from the respective building reception of their residential building.

The last date to register guests/family/and friends on the Emaar One App is 25 December.  Only owners/tenants can collect the wristbands, between 29 and 30 December.

  • 2.      Access Gate and Parking

There will be 2 gates to access the Dubai Creek Harbour area; each gate will provide smooth access for guests depending on the locations they wish to visit.

  1. Gate 1: South Bridge (Ras Al Khor Side)
    1. Gate 2: North Bridge (Festival City Side)

Designated parking area is located in the below area

Parking at Dubai Creek Harbour is on a first-come, first-served basis. Ensure you arrive early to secure a spot.

  • Are hotel reservations or F&B bookings necessary for access in Dubai Creek Harbour?

No. Like Downtown Dubai, wristbands are only provided for hotel reservations or F&B bookings, but the Dubai Creek Harbour Promenade is open to the public & does not require prior reservations or bookings.

  • Will there be road closures at Dubai Creek Harbour?

Yes, once Dubai Creek Harbour reaches full capacity, external visitors will not be able to access Dubai Creek Harbour. Residents are required to arrive before 6 pm, to avoid any inconveniences.

Guests of residents will be treated as public visitors – Once full capacity is met in DCH, they will not be able to enter with their cars, even if they have wristbands.

  • What time will the roads close?

Road closures are subject to Dubai Police directions. We are expecting roads to close anytime between 6pm to 8pm.

  • How can my guests enter DCH if the roads have already closed?

External visitors will have to arrive via public transportation using the below transportation options:

  • Dubai Metro: Board the Dubai Metro Green Line towards Creek. Get off at the Dubai Healthcare City Metro Station. Once you exit, you can take a taxi to reach Dubai Creek Harbour, which is approximately a 10–15-minute drive away.
  • Bus: Bus lines that stop near Dubai Creek Harbour include lines 53 and X64. Both lines stop at Waha Community Centre 1. From here, it will take you around 30 minutes to walk to the harbour. Or else, you can take a short taxi ride.

Please note that once roads are closed, even public transportation will not be permitted to enter into Dubai Creek Harbour, and will only be able to drop you at the closest point to the entrances.

Please refer to rta.ae for detailed public transportation schedule

Alternatively, if you’re driving, take Sheikh Zayed Road (E11) northbound, and continue until you reach the Ras Al Khor Exit. From this exit, merge onto Al Khail Road (E44). Follow signs for Dubai Creek Harbour.
Nearby landmarks: Dubai Festival City Mall and Ras Al Khor Wildlife Sanctuary are within close proximity to the destination. 

1.3 Hotel Guests / F&B Guest / Hotel Residences and F&B Retail

Badges will be issued for any Hotel and F&B guest during the Emaar NYE24 celebration, which will be communicated by the Hotel or Restaurant separately when you book. Once in the Hotel the guest will be given a wristband.

1.4 Tenants / Residents

Community residents are encouraged to register themselves and guests within the Emaar One App. Once registered the app will generate the information that will enable the tenants/owners to pick up their respective wristbands that will enable them to enter Dubai Creek Harbour and their respective buildings.

Note: This mode of registration or access is not a tool that will give the residents access during road closure.

A separate communication on road closure will be communicated via different channels once the timings are confirmed by the authorities.

Emaar One App will be accessible to Dubai Creek Harbour residents starting 11 December until 25 December 2023.

Schedule of pick up for wristbands will be between 29 and 30 December from the reception of the building.

Are there available facilities in Dubai Creek Harbour?

Yes, there are available mobile washrooms and prayer rooms see below locations:

Washrooms:

Dubai Creek Harbour – Southhttps://maps.app.goo.gl/UoexXYvLjCa8Tq699
Dubai Creek Harbour – Northhttps://maps.app.goo.gl/2ngJ2notWPwvzJmHA
Dubai Creek Harbour South Public Corridorhttps://maps.app.goo.gl/DCVdqyqjWFhFs8c69
Dubai Creek Harbour North Public Corridorhttps://maps.app.goo.gl/4CQEGF5pBPSx11b9A
Dubai Creek Harbour VIDA South Retailhttps://maps.app.goo.gl/o8ECoP55QECusnfS8
Dubai Creek Harbour VIDA North Retailhttps://maps.app.goo.gl/uq9KuFMWJneDiVAs6
Dubai Creek Harbour Marina Parking Basement 1https://maps.app.goo.gl/jaWiQwYaEgBkz7yK7
Dubai Creek Harbour Marina Parking Basement 2https://maps.app.goo.gl/ZWQ5asQMrmqBCVg9A

Prayer rooms:

Dubai Creek Harbour South Public Corridorhttps://maps.app.goo.gl/DCVdqyqjWFhFs8c69
Dubai Creek Harbour North Public Corridorhttps://maps.app.goo.gl/4CQEGF5pBPSx11b9A
Dubai Creek Harbour Marina Parking Basement 1https://maps.app.goo.gl/jaWiQwYaEgBkz7yK7
Dubai Creek Harbour Marina Parking Basement 2https://maps.app.goo.gl/ZWQ5asQMrmqBCVg9A

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